Customer Testimonials

No help. BLUF: I did not buy my vehicle from Ron Anderson, so my vehicle was not their priority when it came to a loaner vehicle. Just continued the GM "shell game" of passing the problem along or wanting me to spend more money for them to warrant their garbage vehicles (Do not recommend any newer GM vehicle). 2023 Suburban with multiple intermittent electronic issues and codes. GM and multiple Dealerships to include Ron Anderson (@ 2 months of back and forth) have been stringing it along now for over a year with not restitution or resolution. Problems started and well ... Read More

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Google - Oct 2, 2026

No help. BLUF: I did not buy my vehicle from Ron Anderson, so my vehicle was not their priority when it came to a loaner vehicle. Just continued the GM "shell game" of passing the problem along or wanting me to spend more money for them to warrant their garbage vehicles (Do not recommend any newer GM vehicle). 2023 Suburban with multiple intermittent electronic issues and codes. GM and multiple Dealerships to include Ron Anderson (@ 2 months of back and forth) have been stringing it along now for over a year with not restitution or resolution. Problems started and well documented @ 29,000 miles (well within the manufacturer warranty).

Communnication the worst.looks like part time workers.Management dont have clue.I was not updated at anytime.I received nothing but excuse after excuse on parts lies after lie.my problem would be management.valve covers gaskets ended up taken 1 week.I was promise one day service.turn into 2days.I received sorry.there are a few good employees that comes to work everyday because I was there.I could do a better job as a part time manager.I will note be coming back.Service sucks

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Wayne Lemons made the entire buying experience at Ron Anderson Chevrolet straightforward, professional, and refreshingly honest. When can you say that about buying a car? He communicated clearly, never wasted my time, and handled everything with a level of professionalism that really stood out. I also want to especially thank Douglas Watkins for working with me and putting together an excellent deal. I felt very good about both the vehicle pricing and the value they gave me on my trade-in. There was no foolishness, no endless back-and-forth, and no sense that anyone was trying to wear me down. I really ... Read More

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Google - Sep 29, 2026

Wayne Lemons made the entire buying experience at Ron Anderson Chevrolet straightforward, professional, and refreshingly honest. When can you say that about buying a car? He communicated clearly, never wasted my time, and handled everything with a level of professionalism that really stood out. I also want to especially thank Douglas Watkins for working with me and putting together an excellent deal. I felt very good about both the vehicle pricing and the value they gave me on my trade-in. There was no foolishness, no endless back-and-forth, and no sense that anyone was trying to wear me down. I really appreciate people who respect your time and simply work toward a fair deal. Wayne is only 23, but he carries himself with the professionalism and judgment of someone with far more experience. He absolutely has management potential. As someone who works in customer service myself, I notice how people communicate, how they handle pressure, and whether they make the customer feel respected. Wayne did all of that extremely well. Very positive experience overall. I’d gladly recommend Ron Anderson Chevrolet, Wayne Lemons, and Douglas Watkins.

Wayne Lemons made the entire buying experience at Ron Anderson Chevrolet straightforward, professional, and refreshingly honest. When can you say that about buying a car? He communicated clearly, never wasted my time, and handled everything with a level of professionalism that really stood out. I also want to especially thank Douglas Watkins for working with me and putting together an excellent deal. I felt very good about both the vehicle pricing and the value they gave me on my trade-in. There was no foolishness, no endless back-and-forth, and no sense that anyone was trying to wear me down. I really ... Read More

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DealerRater - Sep 29, 2026

Wayne Lemons made the entire buying experience at Ron Anderson Chevrolet straightforward, professional, and refreshingly honest. When can you say that about buying a car? He communicated clearly, never wasted my time, and handled everything with a level of professionalism that really stood out. I also want to especially thank Douglas Watkins for working with me and putting together an excellent deal. I felt very good about both the vehicle pricing and the value they gave me on my trade-in. There was no foolishness, no endless back-and-forth, and no sense that anyone was trying to wear me down. I really appreciate people who respect your time and simply work toward a fair deal. Wayne is only 23, but he carries himself with the professionalism and judgment of someone with far more experience. He absolutely has management potential. As someone who works in customer service myself, I notice how people communicate, how they handle pressure, and whether they make the customer feel respected. Wayne did all of that extremely well. Very positive experience overall. I’d gladly recommend Ron Anderson Chevrolet, Wayne Lemons, and Douglas Watkins.

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Dalton was absolutely amazing. I was broken down in the road one evening (2023 GMC Sierra, Denali). I called the Service Dept. and Dalton answered. I asked for a towing service the dealership used and explained the issue. He told me he believed he knew what caused the truck to stop (Recall item - file pump regulator). He truly is the example of friendly courteous service that an employer could ask for. Also example of under promise and over deliver. He called me the next morning advising he had my truck and would create the service ticket for work to commence. ... Read More

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Google - Sep 28, 2026

Dalton was absolutely amazing. I was broken down in the road one evening (2023 GMC Sierra, Denali). I called the Service Dept. and Dalton answered. I asked for a towing service the dealership used and explained the issue. He told me he believed he knew what caused the truck to stop (Recall item - file pump regulator). He truly is the example of friendly courteous service that an employer could ask for. Also example of under promise and over deliver. He called me the next morning advising he had my truck and would create the service ticket for work to commence. He said he would try to get the work completed that day and he did. He kept me informed via text and calls during the process well. I appreciate all that he did. Excellent customer service!! Thank you! G. Bass, Amelia Island.

We had a great experience with Ron Anderson Chevrolet Buick. And specifically, James Morse. We needed body repair work and the person that helped us was James Morse. He dealt with our insurance company with speed and efficiency and his people skills are excellent. He made a bad situation VERY tolerable and we highly recommend him to anyone who needs this type of repair and service. Thank you, James!! Tony and Jill Coscia

Mr. Wayne is a true professional and very helpful getting us a new car. He is super knowledgeable about the vehicles and a very nice guy. Check him out if you go! This place will treat you like family.

I just want to share my gratefulness for the Sale Manager Starling for taking care of my elderly father's purchase with the upmost care and dedication. What a leader of champions he is that will go above and beyond for a easy and amazing experience. I highly recommend them not only for Previously Owned vehicles but New ones aswell. If i could give 6 stars I would. Thank you so much again for taking care of use. We will be back!

James Morse at Ron Anderson saved my 2019 Chevrolet Spark from being declared a total loss. I originally took my car to Caliber Collision after the insurance adjuster advised me to choose the body shop with the best Google reviews. Caliber recommended that the vehicle be considered a total loss after a visual inspection. I decided to get a second opinion at Ron Anderson. James put my car on a frame machine, took actual measurements, found no damage to the suspension or wheel end, and determined that the quarter panel was 100% repairable. He prepared a repair estimate about $2,300 lower than Caliber’... Read More

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Google - Aug 28, 2026

James Morse at Ron Anderson saved my 2019 Chevrolet Spark from being declared a total loss. I originally took my car to Caliber Collision after the insurance adjuster advised me to choose the body shop with the best Google reviews. Caliber recommended that the vehicle be considered a total loss after a visual inspection. I decided to get a second opinion at Ron Anderson. James put my car on a frame machine, took actual measurements, found no damage to the suspension or wheel end, and determined that the quarter panel was 100% repairable. He prepared a repair estimate about $2,300 lower than Caliber’s and stood behind it. Based on his inspection and repair plan, the insurance company ultimately changed course and proceeded with a repair settlement instead of a total-loss settlement. Throughout the process, James was professional, reassuring, responsive, and genuinely focused on helping me save my car. If you’re looking for a body shop you can trust—especially when an insurance company or another shop is telling you your car may be a total loss—I highly recommend James Morse and Ron Anderson.

Customer service needs to be greatly improved. They treated my wife very unjustly and spoke to her in a very condescending manner. We are very dissatisfied with their service and how long it took to get our vehicle back.

We were very pleased with everything at Ron Anderson from the salesman to the finance! They are pleasant to deal with and ready to do whatever they could to help us with our hopes of purchasing what we wanted! John Boatright is a #1 awesome salesman! He is such a kind and caring young man! Thank you John Boatright for everything you did and Thank you Ron Anderson for being such a great dealership!

Eric w was amazingly sweet and worked with what we needed he showed us great cars that fit our budget and was safe for our baby girl highly recommend him!

The managers

Harry was very helpful in getting my car issues resolved.

Josh, Harry and Courtney went above and beyond to help me resolve an issue. Very appreciative of those folks helping me when they didn’t have to.

Thank you Dalton Wright. You got me in service at the last minute during an emergency and the truck was out in a short period of time with everything fixed.

Another awesome experience with the Service Department. Dalton & Josh were able to get my truck in and serviced as always! Very professional and willing to do whatever it takes to make the customers happy.

Paid you $1350 to make Trax engine not "stumble". Still "stumbles" will have to bring it back.

This place I would definitely recommend to anyone they did an amazing job yesterday dealing with us and getting the car we wanted for us! We came in having our hopes high and had our eyes already on a car we wanted to get and before we even reached the door we were greeted by Mr. John boatright the second we got out of our car everything was so comfortable from dealing with John to talking to him, we also had our 11month old son with us and they were so patient and didn’t mind us having our son ... Read More

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Google - Jul 30, 2026

This place I would definitely recommend to anyone they did an amazing job yesterday dealing with us and getting the car we wanted for us! We came in having our hopes high and had our eyes already on a car we wanted to get and before we even reached the door we were greeted by Mr. John boatright the second we got out of our car everything was so comfortable from dealing with John to talking to him, we also had our 11month old son with us and they were so patient and didn’t mind us having our son with us even let him walk and crawl around playing with his toys and didn’t mind one bit! We are so thankful for the team there and especially John boatright he’s your guy if you ever come in definitely ask for him!!

Marvin-General Manager and Harry-Service Advisor solved my problem! I’m so thankful.

I had a frustrating experience at Ron Anderson Chevrolet in Yulee today regarding a "free" oil change included in my daughter's purchase agreement!!! Wayne that sold her the vehicle did an amazing job and he was new but went to the manager for approval on any request/changes!!! Despite the agreement, the service department- employee named Courtney initially tried to charge me ~$80, claiming the offer expired the same month she purchased it! I was treated as if I were mistaken until I retrieved the original sales paperwork from her car to prove the terms. Even then, the ... Read More

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Google - Jul 25, 2026

I had a frustrating experience at Ron Anderson Chevrolet in Yulee today regarding a "free" oil change included in my daughter's purchase agreement!!! Wayne that sold her the vehicle did an amazing job and he was new but went to the manager for approval on any request/changes!!! Despite the agreement, the service department- employee named Courtney initially tried to charge me ~$80, claiming the offer expired the same month she purchased it! I was treated as if I were mistaken until I retrieved the original sales paperwork from her car to prove the terms. Even then, the staff acted as though honoring the contract was a personal favor rather than an obligation. They also disparaged the salesperson who handled the original deal. Ron Anderson would have failed to uphold their end of the contract had I not had physical proof. I would have been forced to pay. Always get your agreements in writing and keep your paperwork with you.

I had a really great experience working with James Morse/Paint and Body Manager who handled the repainting of my Tahoe. He was friendly, quick to respond, made sure to answer all of my questions and take care of everything I needed. He paid attention to the details and clearly takes pride in his work. I’m so happy with how my Tahoe looks now. It’s obvious he cares about doing quality work and making sure customers are taken care of. I’d definitely recommend him for any paint and body work, and I really appreciate how smooth and ... Read More

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Google - Jul 24, 2026

I had a really great experience working with James Morse/Paint and Body Manager who handled the repainting of my Tahoe. He was friendly, quick to respond, made sure to answer all of my questions and take care of everything I needed. He paid attention to the details and clearly takes pride in his work. I’m so happy with how my Tahoe looks now. It’s obvious he cares about doing quality work and making sure customers are taken care of. I’d definitely recommend him for any paint and body work, and I really appreciate how smooth and stress-free he made the whole process. I would like to recognize Aleesa Williams, the General Manager at Ron Anderson Buick GMC, for her exceptional customer service. We stopped by unexpectedly on a Saturday with a concern about our Tahoe, and she personally took the time to meet with us, listen carefully, and help make things right. Her kindness and genuine concern for our experience meant a great deal to us.. Thank you, James & Aleesa, for your time, professionalism, and personal attention, we truly appreciate it.

We have nothing but great things to say about this dealership from the sales team Douglas, John & Kyle and David in finance to Harry in service and the parts department and cashiers everyone has always gone out of their way to make our visits completely satisfying. We also met Aleesa the general manager and she was very helpful with completing our purchase yesterday. I would highly recommend this dealership to anyone in need of a new or used vehicle or for any parts or service

This dealership is a dream come true. EVERY TIME I need something, Dalton and James deliver. You can trust these folks.

Truck ac went out on a trip to area. They took me in and found the issue same day. Had to order parts but was able to take home same day with ac working when I left with parts being ordered.

Always friendly, knowledgeable and informative.

Mr. Wayne Lemons did a great job getting my little brother in a decent first car with really good payments and helped him out quite a bit! Thank you!

Our truck broke down while on a trip in their area. They were accommodating getting us in and fixing our problem. We asked them to contact our extended warranty company to help with the service. They told us the extended warranty would not cover it and charged us the full amount for the service. We contacted our extended warranty ourselves only to discover they had never contacted them at that time. Later it was a battle between dealer and us and warranty company, it took over a month to resolve the issue. We had very difficult time getting responses from ... Read More

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Google - Jul 2, 2026

Our truck broke down while on a trip in their area. They were accommodating getting us in and fixing our problem. We asked them to contact our extended warranty company to help with the service. They told us the extended warranty would not cover it and charged us the full amount for the service. We contacted our extended warranty ourselves only to discover they had never contacted them at that time. Later it was a battle between dealer and us and warranty company, it took over a month to resolve the issue. We had very difficult time getting responses from the service department management. We will not use this dealer in the future.

Hasslefree, competitive, from staff Special salesman, Max Kiehne

Ouch!! We have always had our oil changed here even though I thought it was a bit pricey. Had the this service done last week and it was $190. That is too much even though it is convenient. My neighbor also had his oil changed last week at Nimnicht Chevrolet in Jacksonville and paid $89. I will be driving to Jacksonville from now on to save $100. Just a heads up.

I went to Ron Anderson Chevrolet Buick GMC a few Tuesdays ago and had a disappointing experience. A lady named Eliza engaged with me but was no help at all. It felt as if she did not want to be there. Then there was a young man named Noah who just sat there during the whole visit and did not move from his chair. Overall, the customer service fell short of expectations.

Our 2019 Suburban lost the pully from the water pump on I-95 just outside Jacksonville. We we're headed to the mountains of NC (a 9 hr drive from Port Canaveral). The guys at Ron Andersons got us a tow, put 2 guys on the job (they about to close) and got us out the door safely in 3 hrs! They were already very busy for a saturday and were even working on another couples vehicle that broke down just b4 us. They really did a great job of making us a priority and giving that little bit extra to a couple of very ... Read More

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Google - Jun 20, 2026

Our 2019 Suburban lost the pully from the water pump on I-95 just outside Jacksonville. We we're headed to the mountains of NC (a 9 hr drive from Port Canaveral). The guys at Ron Andersons got us a tow, put 2 guys on the job (they about to close) and got us out the door safely in 3 hrs! They were already very busy for a saturday and were even working on another couples vehicle that broke down just b4 us. They really did a great job of making us a priority and giving that little bit extra to a couple of very nervous travelers (we've all heard of those horrible stories from other people breaking down on some road several states away from home)! Very grateful to Harry and the Service Manager, they saved our butts! Don't know how to thank them more except to give them an awesome review. 10 STARS!

Our 2019 Suburban lost the pully from the water pump on I-95 just outside Jacksonville. We we're headed to the mountains of NC (a 9 hr drive from Port Canaveral). The guys at Ron Andersons got us a tow, put 2 guys on the job (they about to close) and got us out the door safely in 3 hrs! They were already very busy for a saturday and were even working on another couples vehicle that broke down just b4 us. They really did a great job of making us a priority and giving that little bit extra to a couple of very ... Read More

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DealerRater - Jun 20, 2026

Our 2019 Suburban lost the pully from the water pump on I-95 just outside Jacksonville. We we're headed to the mountains of NC (a 9 hr drive from Port Canaveral). The guys at Ron Andersons got us a tow, put 2 guys on the job (they about to close) and got us out the door safely in 3 hrs! They were already very busy for a saturday and were even working on another couples vehicle that broke down just b4 us. They really did a great job of making us a priority and giving that little bit extra to a couple of very nervous travelers (we've all heard of those horrible stories from other people breaking down on some road several states away from home)! Very grateful to Harry and the Service Manager, they saved our butts! Don't know how to thank them more except to give them an awesome review. 10 STARS!

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Greet experience all around. We had broken down on the side of the highway with our two dogs and we needed a tow and someone to transport my wife and dogs off the highway. The receptionist asked a sales person (Max) to come rescue us. Our truck was towed into the service department and Harry helped us get checked in for repairs. We decided to trade in the broken truck for a new truck and Max was super helpful coordinating the transaction via the phone as we were out of town. By far my best experience buying a vehicle. Max ... Read More

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Google - Jun 15, 2026

Greet experience all around. We had broken down on the side of the highway with our two dogs and we needed a tow and someone to transport my wife and dogs off the highway. The receptionist asked a sales person (Max) to come rescue us. Our truck was towed into the service department and Harry helped us get checked in for repairs. We decided to trade in the broken truck for a new truck and Max was super helpful coordinating the transaction via the phone as we were out of town. By far my best experience buying a vehicle. Max should be employee of the year for helping us get off the highway safely and making the buying process easy.

Not so well. My truck was in for a service and part replacement. The service was completed but no one checked to see that the part was in stock. It could have been done in one day. Because no one checked, I had to bring it in a second day. This was an inconvenience to me and my wife. I feel there should have been compensation but that didn’t happen. If they had taken five minutes to check, they wouldn’t have to deal with an irate customer and a bad review. To simple to do but it wasn’... Read More

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Google - Jun 14, 2026

Not so well. My truck was in for a service and part replacement. The service was completed but no one checked to see that the part was in stock. It could have been done in one day. Because no one checked, I had to bring it in a second day. This was an inconvenience to me and my wife. I feel there should have been compensation but that didn’t happen. If they had taken five minutes to check, they wouldn’t have to deal with an irate customer and a bad review. To simple to do but it wasn’t!

Wayne Lemmons went the extra mile to help with our purchase. David in finance got us a great rate for our loan. We shopped for our new truck for about 2 months and Ron Anderson Chevrolet Buick GMC had the best price by far. This was the best experience we’ve ever had buying a new vehicle.

Service Department handled my issue with ease. They were easy to speak with and had a very professional demeanor. Definitely recommend.

I’m writing to give a heartfelt shout-out to Kourtney Brown who handles customers when they’re bringing their car in for service He is the most understanding listener, and he consistently gets the job done when it comes to servicing my car. Kourtney is pleasant, detail-oriented, and treats every customer with the same respect and care. What stood out: Clear communication about what needed to be done. Phone conversations are especially reassuring: he explains what was done to the car in detail, stays calm and patient even if I ask him to repeat something, and maintains a friendly, upbeat ... Read More

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Google - May 12, 2026

I’m writing to give a heartfelt shout-out to Kourtney Brown who handles customers when they’re bringing their car in for service He is the most understanding listener, and he consistently gets the job done when it comes to servicing my car. Kourtney is pleasant, detail-oriented, and treats every customer with the same respect and care. What stood out: Clear communication about what needed to be done. Phone conversations are especially reassuring: he explains what was done to the car in detail, stays calm and patient even if I ask him to repeat something, and maintains a friendly, upbeat demeanor. My experiences with Ron Anderson Chevrolet has honestly been a pleasure because I’ve dealt with this young man. Ron Anderson Chevrolet is very fortunate to have a this young man working for them.

We recently purchased a 2026 GMC Yukon from this dealership. They didn’t have what we wanted on their lot so they did a dealer trade to get us the perfect vehicle in the color we wanted with our desired options. Our salesman was Max Kiehne and he did a great job of explaining the many features of the vehicle to us. Everyone we met at the dealership was friendly and helpful and it was the best and quickest car buying experience we have ever had. I highly recommend this dealership.

Ron Anderson Chevy’s internet sales guy Brendan was quick to follow up and get me the info I needed. So refreshing that a dealership has a human reach out; so many others engaged with useless bots that didn’t understand simple questions, and couldn’t or wouldn’t connect me to a human. Once I arrived at the dealership, the salesman, John B took me for a test drive, and the vehicle was super clean and great value, so I bought it. Many thanks to John for taking care of me and just being a great guy!

Very low pressure experience. Ryan (sales) and David (finance) were both extremely easy to work with and the process went very smoothly. They went above and beyond in finding me a vehicle that met my requirements.

Jason was amazing! He made my first time car shopping experience a breeze. Couldn’t have asked for better customer service if I wanted too. Today you guys helped me achieve a huge goal and I could be happier. I will forever recommend you guys to anyone! Thank you for everything!

By far the best dealership when it comes to services. They always go above and beyond for me.

Max, our Salesperson, is a true asset to Ron Anderson. He is extremely knowledgeable on all models. Mr Mason in fiance was delightful to work with. I would recommend Ron Anderson Chevrolet to anyone, with great enthusiasm.

Jason was awesome! He help expedite the service area's diagnostic of my trade-in to apply a realistic value for my trade.

We planned our entire day around ron Anderson chevrolet replacing a recalled part that they then declined to have in stock when we arrived in two separate vehicles which incurred much more money not to mention my time than I am willing to waste on the epic incompetence of ron Anderson chevrolet . Make us an appointment but don't order the part. Yeah Sad Mad Poorer for the expense in every way! Updated !! As of three days later Nothing has been done by this, Ron Anderson Chevrolet, (dealership)?, to make this right. If you feel that your time has any ... Read More

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Google - Mar 23, 2026

We planned our entire day around ron Anderson chevrolet replacing a recalled part that they then declined to have in stock when we arrived in two separate vehicles which incurred much more money not to mention my time than I am willing to waste on the epic incompetence of ron Anderson chevrolet . Make us an appointment but don't order the part. Yeah Sad Mad Poorer for the expense in every way! Updated !! As of three days later Nothing has been done by this, Ron Anderson Chevrolet, (dealership)?, to make this right. If you feel that your time has any value, Ron Anderson Chevrolet may not be for you 😉

Made appt to have parts replaced for recall. When I arrived, they said they had to order the part. Unacceptable. I arranged my day around this appointment . I drove out of my way, had someone follow me there to drop off my car, only to turn around and drive 30 minutes back home. This ruined not only my day but the person who followed me there. They took an hour out of their schedule , and drove an hour round trip for nothing. Now I have to inconvenience them again after the part comes in. Poor service.

I had to get body work done on my Volvo and James, the service department manager was INCREDIBLE! He helped me navigate the insurance so that everything was fully covered. When I was stranded in the Middle East on a business trip, he checked in regularly. Incredibly kind, communicative, and thoughtful! The BEST experience I've ever had at a dealership!

Jason “Big Show” Bennett made our purchase easy. Everyone is friendly, whole process was no pressure, easy going. Great selection of cars.

10 out of 10!!! I can’t praise Sales Manager, Kyle Starling and Sales Associate, Jason “Big Show” Bennett enough. The kindness, professionalism and knowledge that they both had was out of this world. I received more on my trade in than I was hoping for and more than any other dealership would offer. I bought a Buick and I am in love with it! I would buy from them and Ron Anderson tens times over. Thank you Kyle, Jason and the ENTIRE team. I can’t thank all of you enough.

Very impressed with the service staff, I worked with Samantha and she was very knowledgeable and helpful. Her professionalism made the process so much easier. The service staff was fast to diagnose my vehicle and work with my Warrenty company to ensure I was taken care of! Highly try this dealership. P.S. a little patience goes a long way. They have a lot of moving parts and still managed to make sure I felt like a priority. Thank you ⭐️⭐️⭐️⭐️⭐️

John and Brendon were great. Easy to deal with. I am a very busy person and they really worked around my schedule and kept me up-to-date on everything that was going on because I really couldn’t get to the dealership. No sales gimmicks or trying to sell you something you don’t want. Process was painless and very professional. Would recommend them to anyone. Very happy with the new ride and the experience I had at Ron Anderson GMC.

I bought a used Buick Enclave. I was promised that they would cut a second key fob when they sold me the car. They scheduled 3 appointments and the key technician never showed up. I went in to speak with the manager twice and he said that he would get back to me, but he never did. The car works fine, but the follow through with a promise to a customer is why I am leaving a one star review. It's been over a year and I still haven't gotten my second key fob that I was promised.

Mrs. Aleesa was absolutely wonderful in helping me purchase the perfect car. She was kind, patient, and supportive throughout the entire process. She noticed that I was nervous and took the time to walk me through everything step by step, which made all the difference. Her professionalism and godly character truly stood out. Ron Anderson Chevrolet is an amazing dealership, and I am very grateful for the excellent service I received

I had an amazing experience working with Aleesa at Ron Anderson Chevrolet. She made the entire car-buying process incredibly easy and stress-free. Everything was explained clearly, and she took the time to make sure I felt comfortable and confident every step of the way. Aleesa was professional, knowledgeable, and genuinely great to work with. I couldn’t be happier with my purchase and highly recommend.

Customer service not good. Not a toe friendly dealership . Charging double to go to this location from now on

Had a good experience with the service department. Determined the root cause of the issue very quick. Rick was great to work with!

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Super easy process to purchase a vehicle. John Boatwright (Sales) and David Mason (Finance) do an amazing job. Very customer centric. Would purchase another vehicle here for sure.

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Ordered the wrong wheel 3 times. Put the wrong wheel on my car without checking to make sure it was correct before or after. 1 chrome wheel. Delayed me getting a fix for my cracked rim/low tire for almost 4 weeks due to your poor ordering and attention. Also initially charged me $400 over by mistake for new wheel lock, which was previously lost by your dealership on my previous oil change/tire rotation visit.

We took our truck to a dealership for our repairs thinking that would be the best place..BOY WAS I WRONG!!! Quoted 2200.00 FOR A fuel module and 8 new glow plugs only one was bad... Ended up paying $4950.00 because they broke off one of the glow plugs while changing.. PRECEEDED TO CHARGE US AND TREAT US TERRIBLE...IT WAS QUOTED ONE WEEK... they had our for SEVEN WEEKS...no updates until we called CEO OF CHEVROLET IN DETROIT... MY HUSBAND WANTED TO START THE TRUCK BEFORE HE PAID.. THEY THREATENED TO CALL POLICE IF HE LEFT WITH IT...WTH IS THAT.. ... Read More

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DealerRater - Oct 12, 2025

We took our truck to a dealership for our repairs thinking that would be the best place..BOY WAS I WRONG!!! Quoted 2200.00 FOR A fuel module and 8 new glow plugs only one was bad... Ended up paying $4950.00 because they broke off one of the glow plugs while changing.. PRECEEDED TO CHARGE US AND TREAT US TERRIBLE...IT WAS QUOTED ONE WEEK... they had our for SEVEN WEEKS...no updates until we called CEO OF CHEVROLET IN DETROIT... MY HUSBAND WANTED TO START THE TRUCK BEFORE HE PAID.. THEY THREATENED TO CALL POLICE IF HE LEFT WITH IT...WTH IS THAT.. People of YULEE,FL stay away from this place!!! THEY ONLY DID 4 GLOW PLUGS N A FUEL MOSDULE ENDED UP $4950.00 . THEY REFUSED TO TAKE RESPONSIBILITY And broke fuse box plastic and a few other plastic under hood and DISCONNECTED OUR 109 GALLON FUEL TANK IN THE BED OF OUR ( i thinking on purpose)... MY HUSBAND WILL BE FIXING THOSE THINGS , WE JUST WANTED OOR TRUCK BACK

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What an absolute joke! If you want your car/truck to be returned more broken than it was to begin with plus a big ole bill for doing nothing then you’re at the right place.

Do not bring your vehicles here to be fixed as they are known to quote one price and then once the car or truck is in repair, they break more parts on the vehicle and charge you to fix things that they broke this happened firsthand with a friend of mine, she was quoted $2200 to get her truck fixed. They broke a few pieces while trying to get the part out and charged her $3000 to pick up her truck after fighting with them to lower the bill from $5500 which was originally only supposed to be 2200 if you want to get ... Read More

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Google - Oct 9, 2025

Do not bring your vehicles here to be fixed as they are known to quote one price and then once the car or truck is in repair, they break more parts on the vehicle and charge you to fix things that they broke this happened firsthand with a friend of mine, she was quoted $2200 to get her truck fixed. They broke a few pieces while trying to get the part out and charged her $3000 to pick up her truck after fighting with them to lower the bill from $5500 which was originally only supposed to be 2200 if you want to get ripped off and treated like crap this is a place to go if you want good customer service and honest mechanics. I highly do not recommend this place..

Nothing but lies and misinformation. I’m surprised they didn’t make up fake car parts that needed replacing when they realized I was a female. Mansplaining that I probably forgot to do something, because I was too busy doing my nails or makeup. Thanks a lot, but they will probably continue to lie to customers.

This is by far the worst dealership ive ever been to for service. They charge a fee for everything and when they find out you have an extended warranty, the charge you more than MSRP for parts from “third party vendors.” Not to mention, the parts they replaced during the last two services were the radio screen and the tailgate actuators and are now broken again They will not fix the damaged items that they installed. I was told by the service manager, Josh, that all work is warrantied for 2 years but then he changed his story to 1 year when ... Read More

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Google - Sep 24, 2025

This is by far the worst dealership ive ever been to for service. They charge a fee for everything and when they find out you have an extended warranty, the charge you more than MSRP for parts from “third party vendors.” Not to mention, the parts they replaced during the last two services were the radio screen and the tailgate actuators and are now broken again They will not fix the damaged items that they installed. I was told by the service manager, Josh, that all work is warrantied for 2 years but then he changed his story to 1 year when he pulled up my service order. This dealership cannot be trusted and I will never buy or service my vehicle there again.

The service department is a nightmare to deal with. They talked me into getting a service done after declining the first time, because the manager assured me they would push other vehicles back in order to get mine done. It did not get done in time. They also provided me with a “complimentary” car that shows up as a charge on my receipt.

Better to ask after I get my Truck back. Been there a MONTH TODAY.... They broke off my glow plug and are continuing to charge me... called Detriot Chevrolet CEO . They can't do anything... FINE I'M DONE WITH CHEVYS... WANTED TO CHARGE $8,000.00 BUT I'M SUPPOSE TO BE GOOD WITH $5000.00...NOPE I AM NOT!!!! THE ORIGINAL BILL WAS $2200.00 FOR A MODULE FOR FUEL AND MY GLOW PLUGS.. BETTER TAKE UT TO A BIGGER CITY DEALER THEY SAY THEY CAN'T EAT THE COST!!! RON ANDERSON CAN'T HANDLE THE JOB!!!

I brought my truck in 2 weeks ago due to the Onstar Module failing and losing all satellite/GPS/Onstar services. They had my truck for 3 days before they diagnosed the faulty module. They told me it would be a couple days to order the replacement, a week later I picked it up from them because I needed my truck and I couldn’t wait any longer. I had to call them a week after that to verify the module did arrive. We I showed up to drop off the truck I asked three times would it be fixed the same ... Read More

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Google - Aug 28, 2025

I brought my truck in 2 weeks ago due to the Onstar Module failing and losing all satellite/GPS/Onstar services. They had my truck for 3 days before they diagnosed the faulty module. They told me it would be a couple days to order the replacement, a week later I picked it up from them because I needed my truck and I couldn’t wait any longer. I had to call them a week after that to verify the module did arrive. We I showed up to drop off the truck I asked three times would it be fixed the same day because I had a vacation planned for Labor Day that was already paid for. The service coordinator told me 100% no problem. Turns out he meant 0%. I showed up to pick up my truck and it’s still parked in the same spot I dropped it off in. I told them I had reservations in the mountains and I needed to leave right away. They now say it might be ready by noon today. It’s 1030 and the truck still sits in their lot. Not enough customer service and not enough qualified technicians. This will be the last time I use them for repairs.

If its just an oil change or simple service they are great. When it comes to real issues they cant solve them. Took car in for a/c amd tire sensors...it left with headlight out, taillight/blinker out, key fob inoperable. Took it back for them to figure out what happened and was attempted to be charged again for a diagnostic (on a problem they caused). After heated debates and week(s) at shop I got the car back. Its not an everyday vehicle, sits under a canopy, cranked and ran to keep up...now a/c isnt working ... Read More

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Google - Aug 19, 2025

If its just an oil change or simple service they are great. When it comes to real issues they cant solve them. Took car in for a/c amd tire sensors...it left with headlight out, taillight/blinker out, key fob inoperable. Took it back for them to figure out what happened and was attempted to be charged again for a diagnostic (on a problem they caused). After heated debates and week(s) at shop I got the car back. Its not an everyday vehicle, sits under a canopy, cranked and ran to keep up...now a/c isnt working and is spraying water from a leaking line. They want us to pay for another compressor (they just replaced it in the previous story) and the line leak and dont feel they are responsible for any of it. Had the car since 2010 never had a "major" issue until this.. was a reoccurring customer that wont be back.

I recommend seeing John Boatright if you are looking for your next vehicle.. He explained everything to us and never pressured me one time. I'm telling everyone about him. He's just down right a great person to do business with...I KNOW AND IM SORRY MY DAUGHTER DROVE YOU CRAZY.....LOL.Thanks so much John!!!

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Salesman John Boatright was amazing to work with, he was helpful and did not pressure me into making any decisions that day. He was patient with my questions and was honest with the price point. I would highly recommend anyone to buy a vehicle from John Boatright at Ron Anderson Chevrolet in Fernandina Beach, Fl.

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I would recommend any Chevrolet owner in the Nassau county area to make the drive to Kingsland or to Duval county to service your vehicles. Incredibly disappointed in the experience my family has had with the Service department at Ron Anderson Chevrolet. We had heard nothing but good things about the techs and service advisors so when my brother started experiencing electrical issues it seemed like a no brainer that we would have the truck taken to Ron Anderson. Unfortunately, our experience did not at all match the other experiences seen in these reviews. We were first told that we ... Read More

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Google - Jul 17, 2025

I would recommend any Chevrolet owner in the Nassau county area to make the drive to Kingsland or to Duval county to service your vehicles. Incredibly disappointed in the experience my family has had with the Service department at Ron Anderson Chevrolet. We had heard nothing but good things about the techs and service advisors so when my brother started experiencing electrical issues it seemed like a no brainer that we would have the truck taken to Ron Anderson. Unfortunately, our experience did not at all match the other experiences seen in these reviews. We were first told that we would know something about what was happening to the Truck in 2 to 3 days, the communication was never initiated by the service team here with my brother having to constantly be digging for information or an update. Then on the initial test drive by the tech they were able to re-create the issue however they did not have anything hooked up on the truck to be able to determine why the issue happened. Allegedly the two other test drives by the tech with the equipment hooked up they were unable to re-create the issue. It took two weeks for the Ron Anderson Service team to essentially tell my brother he owed them their 185 diagnostic fee but they didn't know what was wrong with the truck. When my brother arrived to pick up his vehicle he spoke with Josh whom identified himself as the manager and told him that if the truck messed up again he could bring it back in and they would look at it again. We are now 5 days after picking up the truck and it is in worse condition than it was when Ron Anderson looked at it the first time. The engine light is coming on the engine is throwing a code of engine power decreased and my brother attempted to bring it back to Ron Anderson's service team who told him they would give him his money back and he needs to take it elsewhere. The Ron Anderson Service team do not care to make it right and earn the business of local Chevrolet owners and will apparently not keep their word when presented with undeniable evidence of their negligence.

Service department doesn't know what an NPR is. Unbelievable.

Edited review 5/31/25-General Manager Aleesa reached out to me directly. Arranged an appt and provided a car to drive while services being done. She was incredibly helpful and showed that this dealership really takes care of their customers. Made an Appointment weeks in advance to have my oil changed. I arrived at my scheduled time of 10am. Told the service advisor I was going to Walmart and i’d be backed as I had a birthday party to attend at 1pm. I retuned at noon only to find that my car had not been touched. 2 hours after my scheduled appointment ... Read More

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DealerRater - May 24, 2025

Edited review 5/31/25-General Manager Aleesa reached out to me directly. Arranged an appt and provided a car to drive while services being done. She was incredibly helpful and showed that this dealership really takes care of their customers. Made an Appointment weeks in advance to have my oil changed. I arrived at my scheduled time of 10am. Told the service advisor I was going to Walmart and i’d be backed as I had a birthday party to attend at 1pm. I retuned at noon only to find that my car had not been touched. 2 hours after my scheduled appointment my car was still sitting in the parking lot. I’m a super busy person and taking the time to drop off my car took advance planning. Ben the service advisor acted like it was my fault because I wasn’t able to leave my car there for 8 hours (all day) to have a simple oil change. I left with no oil change. Funny that this was the free maintenance Chevy offers. That’s one way to not stand by your promise, make it impossible to get the service done. I need to add that a year later I’m still trying to get my 2nd key that should have been given to me the day I bought the Car in June 2024. I guess it takes 6 months to order a replacement key that the dealership could not find. Needless to say avoid avoid avoid!

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Edited- General Manager Aleesa & Service Manager made everything right and were incredibly helpful. I will give this dealership another chance. Good Management can make all the difference. Bought new Vehicle from Ron Anderson in June 2024 and They still have not given me my 2nd key to it. I’ve visited and called the dealership a dozen times. They do don’t seem to think it is important. I also never got the car washed and the car was in empty when I left the lot. They promised they would do these things at a later date and it never ... Read More

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DealerRater - May 24, 2025

Edited- General Manager Aleesa & Service Manager made everything right and were incredibly helpful. I will give this dealership another chance. Good Management can make all the difference. Bought new Vehicle from Ron Anderson in June 2024 and They still have not given me my 2nd key to it. I’ve visited and called the dealership a dozen times. They do don’t seem to think it is important. I also never got the car washed and the car was in empty when I left the lot. They promised they would do these things at a later date and it never happened. I scheduled my first maintenance appt 4 weeks in advance for today at 10am. Dropped the car off at 10am and told Ben I’d be back shortly. I returned 2 HOURS later and they hadn’t started the simple oil change I requested. Avoid this dealership unless you want to be disappointed over and over again. You would think after the key situation they would at least change the oil during the Appt I made. I was told Id need to leave the car there for the entire day to have the oil changed, that’s absurd. So much for getting the free oil change they promised. I should t be surprised.

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I've had my 2014 Corvette serviced here since we moved to Amelia Island in 2019. It's lowered and has carbon fiber splitter and side skirts so it won't fit on the lube rack. I've always made an appointment in advance so they can fit me in. I made an appointment for an oil change for 5/6/2025 at 9 am. I arrived early. They said it would take 2-3 hours, which is absurd. I then watched while they tried to get it on the lube rack. When I walked out to watch, the service manager said they couldn't do it ... Read More

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Google - May 21, 2025

I've had my 2014 Corvette serviced here since we moved to Amelia Island in 2019. It's lowered and has carbon fiber splitter and side skirts so it won't fit on the lube rack. I've always made an appointment in advance so they can fit me in. I made an appointment for an oil change for 5/6/2025 at 9 am. I arrived early. They said it would take 2-3 hours, which is absurd. I then watched while they tried to get it on the lube rack. When I walked out to watch, the service manager said they couldn't do it without damaging the car. When I told him I've had it done there for several years but they do it on a lift in the shop he got a blank look on his face and made no offer to do it that way. He then said my battery was bad and asked if I wanted them to replace it. When I asked what that would cost he said "Probably $350-$400." I asked for my key fob, stopped by Autozone on the way home to buy a battery, oil and filter, and proceeded to do the work myself. After several years of stellar service this was not what I expected at all. I guess it's time to find a dealer that wants my business because this one obviously doesn't.

I've lived in Fernandina all my life, and the last two visits were a TOTAL DISASTER!!!! Spoke to 3 different people about my vehicle and got 3 different answers. Lack communication. Ben Manning acted like we were bothing him and never really answered our questions had to ask twice about my warranty and he still never gave a complete answer he said ethire 1 or 3 years he never looked it up so I would know for sure.I felt like he didn't want to help me at all. So I will be looking for another place to have my vehicle serviced ... Read More

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Google - May 21, 2025

I've lived in Fernandina all my life, and the last two visits were a TOTAL DISASTER!!!! Spoke to 3 different people about my vehicle and got 3 different answers. Lack communication. Ben Manning acted like we were bothing him and never really answered our questions had to ask twice about my warranty and he still never gave a complete answer he said ethire 1 or 3 years he never looked it up so I would know for sure.I felt like he didn't want to help me at all. So I will be looking for another place to have my vehicle serviced from here on out.

I purchased a 22 Sierra in late 22. Great experience w the sale, but in late 24 had to have warranty work done on it and they blew the fuse for my steps, then told me they wouldn't have done anything during the repair to to cause that issue. I know they plugged the reader into the truck and must have done it when they had the power on, as they steps worked great when it was brought in. I. didn't argue with them and left. 5 miles down the road the grill deflector just popped off the front and rolled over ... Read More

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Google - Apr 17, 2025

I purchased a 22 Sierra in late 22. Great experience w the sale, but in late 24 had to have warranty work done on it and they blew the fuse for my steps, then told me they wouldn't have done anything during the repair to to cause that issue. I know they plugged the reader into the truck and must have done it when they had the power on, as they steps worked great when it was brought in. I. didn't argue with them and left. 5 miles down the road the grill deflector just popped off the front and rolled over the truck. I had just got on the interstate so I messaged the service advisor Benjamin and he told me to bring it back when I can. I brought the truck back a few weeks later and he told me it must have been broke when I brought it in because they would have done anything to break it. i said" you didn't open the hood?" he said yeah but we wouldn't have laid on it. it must have gotten broken when I last got an oil change. I told him it was 5 weeks prior to bringing it in and it had no issues prior to that so I'm not buying it. he was adamant they wouldn't have done it and I was getting nowhere so I left.. I then emailed the General Manager Mrs Aleesa, and was never even responded too. i explained the situation and never even got a call back or email telling me to kick rocks. I will not do business with them any further. the service and customer loyalty at this place it terrible. nothing is ever their fault and they will tell you that all day refusing to take responsibility. I DO NOT RECOMMEND USING THIS DEALERSHIP!!!!

We recently purchased our 2025 Trailblazer. We had an excellent experience with Jason. We were very pleased with the Ron Anderson Dealership. Thank you!

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I called today and the guy act like he didn't want to help me out.

At this point, the service is so bad that I would sell my truck. Made 5 trips to get a wheel sensor changed under warranty. They just won’t answer the phone in service. Bought the GM maintenance package with the truck but they charge more and I have to fight with them to not have to pay extra. I tried to discuss the communication issue with my service guy and he told me that he didn’t have time to talk. I will go somewhere else at this point. Perhaps time for a Ford. Hate to say this as this ... Read More

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Google - Mar 18, 2025

At this point, the service is so bad that I would sell my truck. Made 5 trips to get a wheel sensor changed under warranty. They just won’t answer the phone in service. Bought the GM maintenance package with the truck but they charge more and I have to fight with them to not have to pay extra. I tried to discuss the communication issue with my service guy and he told me that he didn’t have time to talk. I will go somewhere else at this point. Perhaps time for a Ford. Hate to say this as this is my 6th GM vehicle but you can’t make people care.

I attempted to have the tires replaced on my C8 corvette here as the wires were showing and it was unsafe to drive, as well as get an oil change and alignment. Once the dealer had the tires, I left my car on Wednesday at 9:00 am and never got an update, so I called at 5:00 and they reported the oil change was done, tires were not on and they would call back at 5:30. At 6:30 I got a text that the tires were not on. I had to work the next 2 days and they do not have loaner cars, but use ... Read More

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Google - Mar 15, 2025

I attempted to have the tires replaced on my C8 corvette here as the wires were showing and it was unsafe to drive, as well as get an oil change and alignment. Once the dealer had the tires, I left my car on Wednesday at 9:00 am and never got an update, so I called at 5:00 and they reported the oil change was done, tires were not on and they would call back at 5:30. At 6:30 I got a text that the tires were not on. I had to work the next 2 days and they do not have loaner cars, but use enterprise which closes at 5:00. I was left with an unsafe car and no car to get to work in. They also left the car parked with the front lift up and didn’t reset the oil life percentage. Fast forward to Saturday, despite my intuition I left my car again at 9:00 am. At 2:30 I get a text that my car has aftermarket rims and the ordered tires won’t fit. They are stock wheels, so I pressed them further and they admitted they actually ordered the wrong tires and tried to cover up the error by blaming my rims. At this point I picked up my car and left, I will not be returning to this dealership for any future needs and strongly encourage others to go elsewhere.

Do NOT take your vehicle here for service, EVER! They had my vehicle for 16 days and didn’t even fix what they were supposed to! Had a friend that had his truck there during the same time for 10 days and they didn’t fix what they were supposed to so he just went and got it. Take it to the Ford dealership it any other Chevy dealership but don’t take it to Ron Anderson! Every time YOU have to call them for updates the answer is “give me a couple hours and I’ll contact you back”, that’s ... Read More

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Google - Mar 13, 2025

Do NOT take your vehicle here for service, EVER! They had my vehicle for 16 days and didn’t even fix what they were supposed to! Had a friend that had his truck there during the same time for 10 days and they didn’t fix what they were supposed to so he just went and got it. Take it to the Ford dealership it any other Chevy dealership but don’t take it to Ron Anderson! Every time YOU have to call them for updates the answer is “give me a couple hours and I’ll contact you back”, that’s every time and you will never be contacted! Literally the worst ever! Spent $4k and have to take it somewhere else now

Took my c8 in to get transmission service done. They back ordered the fluid. Call 3 other times to get the service done. They finally told me the parts were in and scheduled an appointment. Said they would need the car 6 hours. I brought the car in the day before the service appointment since I had to leave at 7am for an out of town meeting the day after service. They did not call and let me know that my car was not ready. I called and they told me the car was not going to be ready until sometime the ... Read More

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Google - Feb 27, 2025

Took my c8 in to get transmission service done. They back ordered the fluid. Call 3 other times to get the service done. They finally told me the parts were in and scheduled an appointment. Said they would need the car 6 hours. I brought the car in the day before the service appointment since I had to leave at 7am for an out of town meeting the day after service. They did not call and let me know that my car was not ready. I called and they told me the car was not going to be ready until sometime the next morning. They completely screwed up my schedule and didn’t care. It’s 8:50am the day after my scheduled appointment and I’m still waiting! For a routine transmission service. Would never use this dealership for service again!!!!!

Dropped my truck off for 8 hrs for a 4.5 hour job and didn’t do anything… wasted an entire day!! The rescheduled day they said they would comp me a rental car… They took most of the day and then I got my bill with the car rental on it, I had to tell them to remove it… one of the worst dealers I’ve ever been too. DRIVE TO JACKSONVILLE!!

Was not impressed with this dealership because at every other dealership they do a complimentary wash with the oil change.